Using Goodhart’s Law to Ensure Your KPIs Are Not Misused

Using Goodhart’s Law to Ensure Your KPIs Are Not Misused

Back in the 1970s, economist Charles Goodhart popularised a saying which has become known as Goodhart’s Law: “When a measure becomes a target, it ceases to be a good measure.” * The law warns against the natural human tendency to ‘game the...
Realising Value from Data: Three Key Factors for Your Business

Realising Value from Data: Three Key Factors for Your Business

Data doesn’t hang around for any organisation and, when it comes to getting the value you need from it, sooner is always better. As smart organisations rely on data to make informed decisions that improve the way they operate, it’s never been more important to ensure...