Truly Intelligent Business

Statement of Work

Retained Flexible Services for the Abu Dhabi Department of Government Enablement

Ref: ADDA006



G42, Capital Gate, 12 Floor Al Khaleej Al Arabi Street Abu Dhabi, United Arab Emirates.

On behalf of:

Abu Dhabi Department of Government Enablement, International Tower, Al Karamah St, Al Rawdah, Capital Centre, Abu Dhabi

Truly Intelligent Business, Bonville House, Blackbrook Business Park, Taunton, England. TA1 2PF



G42 is a UAE-based firm with an ongoing service agreement in place with the Abu Dhabi Department of Government Enablement. The principal aim of this agreement is to ensure that Truly Intelligent Business delivers the specified scope of services and deliverables to the Abu Dhabi Department of Government Enablement via G42.


This Statement of Work is an agreement between the Customer to purchase and Truly Intelligent Business to supply the Services as set out in this Statement of Work. This Statement of Work incorporates all of the clauses and definitions contained in Truly Intelligent Business's Terms and Conditions of Business which are available at, as amended or supplemented from time to time. Except as otherwise expressly specified in this Statement of Work, the defined terms used in this Statement of Work shall have the same meanings as the defined terms in Truly Intelligent Business's Terms and Conditions of Business. In the event of any conflict or ambiguity between those Terms and Conditions of Business and this Statement of Work, the provisions in this Statement of Work shall prevail.

This Statement of Work is valid from 6th November 2023 to 31st May 2024 unless terminated earlier in accordance with the terms set out in this Statement of Work.


This Statement of Work is aligned to the following objectives of the Customer:

  1. Work towards defining a strategy containing the vision, mission, and goals of the envisioned Enterprise Architecture and Data Governance Department.

  2. Work towards defining a business plan for how the Insights Architecture and Data Governance Department strategy may be realised.

Engagement Scope

Truly Intelligent Business will supply the Customer with the following Services:


Insights Architecture capability development.

Two consultants to visit the Customer in Abu Dhabi between 5th Dec 2023 and 15th Dec 2023.

Fifteen (15) days of professional services engaged in advising on and supporting the development of:

  1. Insights Architecture capability development.
  2. Mission, vision, values, and goals statements.

  3. A department model canvas – providing a visual representation of the new department’s business model combining:

    Costs structures.

    Value generation.

    Customer segments.

    Customer relationships.

    Value propositions.

    Key activities.

    Key resources.

    Key partners.

  4. SWOT analysis.

  5. Appropriate metrics and KPIs.

  6. Risk management plan.

  7. Technology and IT Roadmap.

  8. Entity Research - what do the entities want from DGO?

  9. Training and Development plan.

  10. Communication plans.

  11. Organisation structure, roles, and responsibilities.

  12. Entity journey maps related to each DGO or EA value proposition.

Service Delivery

The Customer may utilise the fifteen (15) days of professional services at any time until 31st May 2024. When scheduling the Services, the Customer will provide Truly Intelligent Business with ten (10) working days notice of the need for the Services. However, Truly Intelligent Business will always endeavour to supply the services at shorter notice if required.

In Scope

  1. We will work with any number of government entities, as directed by the Abu Dhabi Department of Government Enablement.
  2. We will consult with the people who are relevant to our work.
  3. We will consult existing government documentation and materials which are relevant to our work.
  4. We will transfer information and knowledge to relevant people at the Customer and other government entities.
  5. We will implement the data governance framework for one data use case at one government entity.

Out of Scope

  1. As we will not have access to people's diaries, we will not schedule consultations and meetings. We will be reliant upon the support of the Customer to schedule time with relevant people. (see Risks and Dependencies)
  2. Acquiring and setting up room environments and facilities in Abu Dhabi for online workshops and meetings . (see Risks and Dependencies)
  3. We will not be responsible for resolving disagreements amongst stakeholders or participants. If disagreements arise we will make every effort to swiftly resolve them. But we will be ultimately dependent upon a Senior Responsible Owner at the Customer to resolve disagreements which threaten to delay or block progress. (see Risks and Dependencies)
  4. Provision of services beyond the period for which this Statement of Work is valid.
  5. Other services or deliverables not explicitly specified in the Statement of Work.


  1. There is a risk that required people from the Customer or other government entities may not be sufficiently available.
    • Mitigation: None. It is essential that required people are available to participate within the timeframes of the work.
  2. There is a risk that required people may not be willing to participate.
    • Mitigation: Relevant leaders will motivate people to participate, and Truly Intelligent Business will answer objections and encourage participation where possible.
  3. There is a risk that consultant availability is interrupted by unforeseen circumstances such as ill-health or family emergencies.
    • Mitigation: Truly Intelligent Business will provide an alternative consultant where possible and make every effort to minimise disruption. It's possible that work may be delayed.
  4. There is a risk that the availability of people and information from the Customer and other government entities are interrupted by unforeseen circumstances.
    • Mitigation: A Senior Responsible Owner at the Customer will make all efforts to minimise disruption to the work. Truly Intelligent Business will make all efforts to accommodate changes to the timescales of the work. Ultimately, it may be that work has to stop until the circumstances have been resolved. Recommencement of the work will be subject to the availability of required people.


  1. Truly Intelligent Business will require access to and time with stakeholders, subject matter experts and technical staff from the Customer and other government entities, sufficient for those people to supply all required knowledge, information, documentation and participation.
  2. Truly Intelligent Business will require participation from relevant leadership people at the Customer and other government entities, to provide, comment on, and validate required information.
  3. Truly Intelligent Business will require support from relevant leadership people at the Customer and other government entities, to motivate other stakeholders and participants to engage with the work in a timely and positive manner.
  4. Truly Intelligent Business will require someone at the Customer to carry out supporting tasks such as booking time with stakeholders and participants, planning and organising workshops, and managing communications.
  5. Truly Intelligent Business will require someone at the Customer to adopt the role of Senior Responsible Owner, and act as a single point of contact for raising and resolving any issues that may occur.
  6. The Customer and the in-scope government entity will require Truly Intelligent Business consultants to be available on regular Gulf Standard Time working hours.
  7. Everybody involved in the work must be able to work collaboratively online via Microsoft Teams and Miro.
  8. Truly Intelligent Business requires that all information is provided and all communications are conducted in English.
  9. Any change control processes which may be invoked during work on the Proposed Activities, must be facilitated and managed by the Customer.


Change Management

It may become necessary to amend this Statement of Work for reasons including, but not limited to, the following:

  1. Revision of the engagement scope.
  2. Changes in the working environment.
  3. Unavailability of access to systems, required resources or subject matter experts.
  4. Significant delays arising through factors beyond the engagement scope.

In the event where it is necessary to amend this Statement of Work, Truly Intelligent Business or the Customer will communicate a change request. Any change request will be analysed by both parties, the change impacts will be discussed and the change request will be approved or rejected with agreement of both parties. When a change is approved, an addendum to this Statement of Work will be created.


The Supplier will work remotely through any DGE approved communication software like Team, Zooms and others.

Any changes to work which require onsite travel to the Customer site, has to be approved by the G42 Project team as a Change Request (CR) based on the mutually agreed travel policy of either DGE or Core42.

Accordingly, onsite travel related expenses need to be captured in the Change Request Form by the Supplier before submitting the CR to Core42 for the onsite travel. Following approval of the Change Request (CR) by the of G42 project team, the Supplier will initiate the onsite travel.

A separate Purchase Order (PO) will be issued to the Supplier to reimburse travel related expenses based on the approved Change Request (CR) by Core42 project team. On receipt of a seperate PO, the Supplier will raise an invoice for the reimbursement along with the original copies of the travel expenses documents within the limit of mutually agreed onsite travel policies.

Whenever possible, Truly Intelligent Business will operate on Gulf Standard Time (GST). Truly Intelligent Business operates a flexible working policy, which allows our consultants to operate from the best locations for them to deliver the best results for our clients, whilst also minimising the costs and environmental impacts of unnecessary travel. Work may therefore take place at other locations with prior approval of the Customer.


Pricing and Notices


This statement of work is costed on a Fixed Price basis. The fees applicable to provision of the services are:

Services Fixed Price
Insights Architecture capability development £ 54,890
Fifteen (15) retained days of professional services £ 22,500
Total £ 77,390


Truly Intelligent Business will submit one invoice in GBP for 100% of the total fees advance. Invoices will be paid in GBP and remitted into the Supplier's UK bank account within 30 days of the date of the invoice.

Payment Terms

  1. These prices are inclusive of all taxes.
  2. These prices exclude any applicable third-party agency fees.
  3. These prices exclude any travel or accommodation expenses in addition to those specified in the Services.
  4. Travel and additional expenses will be invoiced at cost in accordance with the Customer's travel policy.


  1. Either party may terminate this Statement of Work with a minimum notice period of 20 business days.
  2. In the event of Statement of Work termination, the Customer is liable to pay on a pro-rata basis the fees as described within this Statement of Work for Services that have been completed, in addition to the fees for agreed services occurring within the 20 working days termination notice period, and any costs already incurred for expenses and travel.

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Signed by Phil Husbands
Signed On: January 20, 2024

Signature Certificate
Document name: DGE SoW - Retained Flexible Services - ADDA006
lock iconUnique Document ID: 864d512dab39f02d3f2dd0f74f81c2b47b0f8896
Timestamp Audit
November 26, 2023 10:49 BSTDGE SoW - Retained Flexible Services - ADDA006 Uploaded by Phil Husbands - [email protected] IP